About Pinnacle Shield Insurance
Established in 1985, Pinnacle Shield Insurance has built a strong reputation as a reliable provider of personal and family insurance for more than 40 years. Beginning as a small office in Hartford, Connecticut, the company has expanded into a nationwide insurer serving customers across all 50 states.
Pinnacle Shield, the goal is to make insurance straightforward, clear, and cost-effective. The company uses modern technology to simplify the quote process and help customers better understand their coverage options. Licensed agents and data specialists collaborate to provide competitive pricing and a smooth, stress-free claims experience.>
Throughout its history, Pinnacle Shield has helped protect over 2 million families and handled more than $5 billion in claims. Its dedication to customer service has earned the company an A+ rating from the Better Business Bureau, along with recognition as one of New England’s leading insurance providers
Our Core Values
Integrity
Doing the right thing, even when no one is watching.
Innovation
Leveraging technology to simplify insurance.
Protection
Your safety and security are our primary mission.
Service
Human-centric support available whenever you need it.
Meet Our Leadership Team
Ivor Thompson
Chief Executive Officer
With 25 years in the insurance industry, Ivor leads Pinnacle Shield's mission to make coverage accessible to every American family.
Monroe Ross
Chief Technology Officer
Monroe oversees the digital platforms that power our online quote engine and claims system, bringing 15 years of fintech experience.
Ada Hatcher
VP of Customer Experience
Ada ensures every customer interaction — from quoting to claims — exceeds expectations. She built our 24/7 support program.
Rebecca Russell
Chief Actuary
Rebecca leads our pricing and risk analysis team, using data-driven models to keep premiums fair while maintaining strong coverage.